Company Q&A
Q ：Are you a trading company or a manufacturer ?
A: We are a manufactory with 30 years experience, we supply the factory price with good quality, welcome to visit !
Q ：Which city is your factory located in ?
A: ZhangJiaGang City, near Shanghai
Q ：How many employees does your company have ?
A: More than 200, Including 24 professional designers and 20 people after-sales service team
Q ：Do you provide turnkey project ?
A: Turnkey project available We can help you to start a new company in steel pipe making.Pls contact with our foreign team.
Q ：Do you have any certificate ?
A: We have been certificated by the famous cercification authority. CE, SGS, ISO
After sales Q&A
Q ：When can I get my machine after I paid ?
A: Normally production time is around 90days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port.
Q ：How long time for installation ?
A: According your machines order,we will send one or two engineers to your plant,it will take about 20 days to 30 days.
Q ：How about the spare parts ?
A: We will send one year enough easy broken spare parts together with the machines,shipping together.
Q ：How long is the warranty ?
A: One year warranty, lifetime technical support.
Q ：How to install my machines when it arrives ? ow much the cost ?
A: We will send our engineers to your factory to install the machines and train your staff how to operate the machines. Customer pay airtickets go and back, accommodation and USD150/day/person.